Contact Center / call center system
Interactive Voice Response system
Billing and call statistics system
Call Recording System (analog/ISDN/VOIP/GSM)
Possibility to adopt software for special needs
Integration with other IT systems in company
CTI Solutions author's system is an integrated solution for any company which want to improve contact with clients. It covers all company departments providing functionality typical for CRM/Call Center/Contact Center systems.
You dont have to be typical call center / contact center company to notice advantages of using such a system. Each company having customer service department will appreciate advanteages of out system due to standarization of processing clients, providing all information about client and his contact attempts.
Software suport many channels of contact with a client: voice call, SMS, email, chat. IVR offer flexible management of incomming calls with build in call recording.
CRM module allows us to get all detailed information about our clients.
Anthias STAT is a billing / Statistics software allowing to analyze and account telecom traffic in your office. Anthias STAT extends functionality of PBX with functions like: traffic management, billing management, statistics on calls. All informations are based on CDR data collected from Grandstream UCM PBX.
Anthias STAT allows you to integrate existing customers database to display information about them in all statistics and reports.
Administrative tools allows to define users with different user rights and access to different extensions or group of extensions depending on their role in a company.
23/05/2016 - Anthias STAT - billing and call statistics software certified by Grandstream - more info
04/04/2016 - Anthias STAT - billing and call statistics for Grandstream UCM PBX
02/02/2016 - Naso CC LITE - CTI client + call statistics for Grandstream UCM PBX
02/07/2015 - Chromis REC officialy certified by Grandstream to be compatible with all Grandstream UCM's: 61xx/6500 - more info
02/06/2015 - new version of Chromis REC 3.24 - support of all Grandstream UCM's: 61xx/6500, recording calls from queues
11/05/2015 - new version of Chromis REC 3.23 - new functionalities regarding Grandstream PBX
19/02/2015 - new version of Chromis REC 3.16 - support for Grandstream UCM 61xx PBX
05/01/2015 - new version of Chromis REC 3.14 - server separations of Chromis REC and 3CX Phone System
Our systems work with many PBX systems. Below list of main manufacturers with which we have performed compatibility tests. If your PBX is not on our list please contact with us to verify if we can suport your PBX.